Privacy Policy

Introduction

Caldecott Property Sales & Lettings Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, postal address, and other contact details.
• Property Information: Details about your property, including ownership details and transaction history.
• Financial Information: Bank account details, payment records, and other relevant financial data.
• Technical Data: IP address, browser type, device information, and usage data from our website.
• Communications: Records of interactions with us, including emails and call logs.

How We Use Your Information

We use your data for the following purposes:

• Providing and managing our property services.
• Processing transactions, payments, and contracts.
• Communicating with you regarding inquiries and services.
• Complying with legal obligations and regulatory requirements.
• Improving our website and services.

Legal Basis for Processing

We process personal data based on:

• Contractual Necessity: When it is necessary to perform a contract with you.
• Legitimate Interests: To provide and improve our services.
• Legal Compliance: To fulfill legal obligations.
• Consent: When you provide explicit consent for specific processing activities.

Data Sharing and Disclosure

We do not sell your data. However, we may share it with:

• Service providers and business partners assisting in our operations.
• Legal and regulatory authorities when required.
• Third parties in case of business transfers, such as mergers or acquisitions.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Your Rights

You have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Object to or restrict data processing.
• Withdraw consent where applicable.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: Email: office@caldecottproperty.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

By using our services, you acknowledge that you have read and understood this Privacy Policy.